Chatbot Travel Industry at Traveling

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Chatbot Travel Industry. In the travel industry, ai chatbots are usually deployed as digital customer service agents, acting as a first point of contact for users and providing useful information or intelligent answers to questions. The travel industry is eagerly trying to find its place within this new channel.

Chatbot for the Travel Industry ITB Asia 2017
Chatbot for the Travel Industry ITB Asia 2017 from www.slideshare.net

To date there are more than 20 bots launched by airlines and travel search providers. The travel industry is eagerly trying to find its place within this new channel. A travel chatbot can guide a customer through a conversational flow that reduces the friction often found when booking travel.

Chatbot for the Travel Industry ITB Asia 2017

But it doesn’t stop there. (chatbots life) top industries that benefit from chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%) and finance (5%). The advent of digital transformation has changed the way travelers view it. 2016 is the year of the chatbot, after all!